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Return

Do you want to return (part of) your online order via the Javac webshop?
Go to the online return form or use the model form for revocation.

If you have any questions prior to returning, we are happy to explain how this works below. You can arrange everything directly online.

Thinking time

At Javac.be you can invoke your right of withdrawal for up to 14 days, when you have ordered something via the website. Moreover, this applies to both consumers and companies. So different from the law that prescribes that this only concerns consumers. From the moment of withdrawal, you must return your purchase within a period of 14 days.

Quickly arranged

Return an online purchase? No problem! For a quick processing of your return request, we ask you to complete and send the withdrawal form below. You will then receive a confirmation of receipt by e-mail.

Please note: the cooling-off period is a trial period, not a period of use. If you have used the purchased product for more than is necessary to assess whether you actually wish to keep the product, or if the original packaging is damaged or thrown away, you are liable for the reduction in value. Due to use or damaged or missing packaging, the product is no longer in “shop condition”, which means that we may refund less money. Please contact us via the contact form if you wish to return such a product. See also our terms and conditions.

Return

The costs for returning (part of) your online order are for your own account.

Have a damaged or incomplete delivery?

We try to do everything we can to have your order delivered to you in good order. However, it is possible that a product is damaged or that something is missing. We would like to advise you to check your order for any damage and/or incompleteness after receiving it. Does the order not correspond to the scope of delivery communicated on the site? Did something go wrong? Please complete the return form below within 2 months of receipt. We will then get to work for you to resolve it as quickly as possible.

Credit/refund

  • In case of dissolution of our agreement, according to the general terms and conditions, Javac.be will refund the amount you have paid as soon as possible but no later than 14 days after dissolution.
  • We will reimburse any original shipping costs, subject to a possibly chosen more expensive shipping method than standard shipping