RETOURNEREN
Would you like to return (part of) your online order through the Javac webshop?
Go to the online return form Or use the model withdrawal form.
If you have any questions prior to returning, we are happy to explain below how to do so. You can arrange everything directly online.
Reflection period
At Javac.be, you can get up to 14 days invoking your right of withdrawal, when you have ordered something through the website. This also applies for both consumers and businesses. Unlike the law, which states that this concerns only consumers. From the moment of revocation you must return your purchase within a period of 14 days.
Quickly arranged
Returning an online purchase? No problem! For quick processing of your return request, we ask that you complete and submit the withdrawal form below. You will then receive a confirmation of receipt by e-mail.
Note: The cooling-off period is a trial period, not a use period. If you have used the purchased product for more than necessary to assess whether you actually wish to keep the product, or if the original packaging is damaged or discarded, you are liable for the depreciation in value. This is because due to use or damaged or missing packaging, the product is no longer in “store condition,” so we may give a lesser refund. Please contact us via the contact form if you wish to return such a product. See also our terms and conditions.
Returning
The cost of returning all or part of your online order is at your own expense.
Do you have a damaged or incomplete delivery?
We try to do everything we can to have your order delivered to you in good order. However, it is possible that a product is damaged or something is missing. We advise you to check your order upon receipt for any damage and/or incompleteness. Does the order not correspond to the delivery scope communicated on the site? Has something gone wrong? Then fill out the return form below within 2 months of receipt. We will then work for you to resolve it as quickly as possible.
Credit/Refund
- In case of dissolution of our agreement, according to the terms and conditions, Javac.be will refund the amount you paid as soon as possible but at the latest within 14 days after dissolution.
- We do refund any original shipping costs, subject to any chosen more expensive shipping method than standard shipping